This is a self-directed resource that is based on materials that were provided by an NHS Trust that we're partnered with. A 'quality conversation' is a well-established, person-centred approach which covers general communication skills and specific health coaching skills, including understanding the factors underpinning a person's health and wellbeing. If we can engage better with colleagues, patients, clients, service users, families and carers we can improve our team working, health and wellbeing outcomes and patient satisfaction.

• It leads to conversations about 'what matters to you?' not 'what's the matter with you?'.
• It helps staff understand and individuals know what is important to them and how to engage citizens in their own care.
• Finding out what is important to the patient, service users and clients helps staff build confidence and reduces frustrations while working in partnership together.

Quality Conversations Part One

Quality Conversations Part Two

Potential Use Cases

The Quality Conversations course was proven to improve communications with patients and improve patient care. They have also had a positive impact staff working in the trust, as communication has improved within their own teams. Factors like social determinants, subconscious bias and active listening are all covered and awareness of these could also have an impact on the communication skills and employability of our students.

Timescales

About a month

Client Involvement

The client provided existing resources, presentations, graphs and photographs and had a clear idea of the type of interactive resource that they wanted.